22 03, 2017

Your first step towards evidence-based leadership

By |March 22nd, 2017|Blog, Featured|0 Comments

Leaders seem to invest an inordinate amount of time in developing strategy and plans, but neglect to provide a systematic approach and direction for their employees to successfully execute and measure the impact. Yet, more and more leaders say they want to make more evidence-based decisions. […]

28 02, 2017

3 Steps to a better KPI dashboard

By |February 28th, 2017|Blog, Featured|0 Comments

Do you struggle to get the right measures on your KPI dashboard?  Well, you are not alone. One of the most frequent questions I hear is “How do I build a KPI dashboard that people will use?” […]

21 01, 2017

Free Webinar: Bad KPI Habits

By |January 21st, 2017|Blog, Featured, Uncategorized|0 Comments

You know what they say, don’t you? If you want a different result you have to change your approach. If you want performance measurement to be easier, faster, more engaging, more meaningful AND to hit more targets, you have to change your approach. […]

17 01, 2017

What is a Performance Measure, Really?

By |January 17th, 2017|Blog, Featured|0 Comments

Have you heard people throw out terms like Key Performance indicators (or KPIs for short), metrics, indicators, and measures? And have you secretly wondered what they really mean? Truthfully, this performance measurement business can seem like a complicated world but, it doesn’t have to be. So, let’s start by simplifying a couple things: First, all [...]

14 12, 2016

K.I.S.S. Your Goals!

By |December 14th, 2016|Blog, Featured|2 Comments

Four simple steps to improve the execution and performance measurement of your strategic goals Want your teams to deliver more impact and do less “busy work” in 2017? Then K.I.S.S. (keep it simple and specific) your goals! Why is it important to keep your goals simple? Easier for teams to connect to emotionally (and care [...]

21 09, 2016

Destination Canada puts PuMP® into Practice

By |September 21st, 2016|Blog, Case Studies Written by Clients|0 Comments

Gloria Loree is the Executive Director for Global Marketing at Canada’s tourism national marketing organization.  Gloria and nine members of her team and agency attended the Vancouver PuMP® Performance Measurement Blueprint Workshop earlier this year. After a few months of working with them to de-weasel their strategic plan, build a results map and design more [...]

20 09, 2016

How to Remember Your Strategic Plan

By |September 20th, 2016|Blog, Uncategorized|0 Comments

Want your team to remember your Strategic Plan? Have them draw it! When executing a strategic plan, leaders universally complain of the lack of early adoption.  Leaders thought it might be the size of the strategic plan, so the “one page strategic plan” emerged.  Leaders summarized that if there is less information to read, employees will be more likely to remember and apply it.  […]

16 08, 2016

4 Tips to Move from Measuring What You “Can” to What You “Need”

By |August 16th, 2016|Blog, Featured|1 Comment

When you look at your organization’s performance report is it bursting at the seams with measures that get responses like “Hmmmm, that’s interesting” or “So What! What does counting that tell me?” Perhaps the report is more likely to be ignored than read at all. Why does this happen? Often it’s because the report has [...]

13 05, 2016

When to Use a Count, a Percentage, or an Average to Measure your Strategic Goals

By |May 13th, 2016|Blog, Featured|0 Comments

When you’re asked to come up with a Key Performance Indicator (KPI) to measure your strategic goals, do you consider the pros and cons of the various ways to quantify your measure? It’s easy to default to the first quantification method that comes to mind when we’re designing a measure. But the default isn’t always [...]

21 04, 2016

Could your S.M.A.R.T. Goals be D.U.M.B.?

By |April 21st, 2016|Blog, Featured|0 Comments

I regularly hear clients and colleagues talk about the “best practice” of making your strategic goals S.M.A.R.T., meaning specific, measurable, attainable, relevant and time-bound. S.M.A.R.T. is a good framework to test that our goals are well formulated.  However, I observe many organizations struggling with HOW to make them S.M.A.R.T.  In their attempt to do the [...]