17 01, 2017

What is a Performance Measure, Really?

By |January 17th, 2017|Blog, Featured|0 Comments

Have you heard people throw out terms like Key Performance indicators (or KPIs for short), metrics, indicators, and measures? And have you secretly wondered what they really mean? Truthfully, this performance measurement business can seem like a complicated world but, it doesn’t have to be. So, let’s start by simplifying a couple things: First, all [...]

14 12, 2016

K.I.S.S. Your Goals!

By |December 14th, 2016|Blog, Featured|2 Comments

Four simple steps to improve the execution and performance measurement of your strategic goals Want your teams to deliver more impact and do less “busy work” in 2017? Then K.I.S.S. (keep it simple and specific) your goals! Why is it important to keep your goals simple? Easier for teams to connect to emotionally (and care [...]

21 09, 2016

Destination Canada puts PuMP® into Practice

By |September 21st, 2016|Blog, Case Studies Written by Clients|0 Comments

Gloria Loree is the Executive Director for Global Marketing at Canada’s tourism national marketing organization.  Gloria and nine members of her team and agency attended the Vancouver PuMP® Performance Measurement Blueprint Workshop earlier this year. After a few months of working with them to de-weasel their strategic plan, build a results map and design more [...]

20 09, 2016

How to Remember Your Strategic Plan

By |September 20th, 2016|Blog, Uncategorized|0 Comments

Want your team to remember your Strategic Plan? Have them draw it! When executing a strategic plan, leaders universally complain of the lack of early adoption.  Leaders thought it might be the size of the strategic plan, so the “one page strategic plan” emerged.  Leaders summarized that if there is less information to read, employees will be more likely to remember and apply it.  […]

16 08, 2016

4 Tips to Move from Measuring What You “Can” to What You “Need”

By |August 16th, 2016|Blog, Featured|1 Comment

When you look at your organization’s performance report is it bursting at the seams with measures that get responses like “Hmmmm, that’s interesting” or “So What! What does counting that tell me?” Perhaps the report is more likely to be ignored than read at all. Why does this happen? Often it’s because the report has [...]

13 05, 2016

When to Use a Count, a Percentage, or an Average to Measure your Strategic Goals

By |May 13th, 2016|Blog, Featured|0 Comments

When you’re asked to come up with a Key Performance Indicator (KPI) to measure your strategic goals, do you consider the pros and cons of the various ways to quantify your measure? It’s easy to default to the first quantification method that comes to mind when we’re designing a measure. But the default isn’t always [...]

21 04, 2016

Could your S.M.A.R.T. Goals be D.U.M.B.?

By |April 21st, 2016|Blog, Featured|0 Comments

I regularly hear clients and colleagues talk about the “best practice” of making your strategic goals S.M.A.R.T., meaning specific, measurable, attainable, relevant and time-bound. S.M.A.R.T. is a good framework to test that our goals are well formulated.  However, I observe many organizations struggling with HOW to make them S.M.A.R.T.  In their attempt to do the [...]

22 02, 2016

7 Comebacks to “You can’t measure that!”

By |February 22nd, 2016|Blog, Featured|0 Comments

Admit it – you’ve been there, taking part in a planning conversation about something that really matters, perhaps a goal people think is important, and someone says the infamous phrase “You can’t measure that”. It is like the air is sucked out of the room.  The conversation stops and rarely does someone have the comeback [...]

22 01, 2016

Tips to be More Courageous in your Strategic Execution

By |January 22nd, 2016|Blog|0 Comments

Let’s face it: the future is uncontrollable. But what if you knew that experts are about as successful at predicting the future as dart-throwing chimpanzees*, would you think differently about your strategy and execution? No one ever has complete control, and external forces ultimately impact our organizations’ performance. The point is though that we are [...]

28 09, 2015

When Planning meets PuMP®: 4 tips to elevate your strategic planning

By |September 28th, 2015|Blog|0 Comments

Often in PuMP® workshops, participants will approach me for more information on how to integrate PuMP® into their planning. So let’s explore the benefits your organization receives when planning meets PuMP®, 4 tips to elevate your strategic planning using PuMP®.