When it comes to strategic planning, most executives would never think of embarking on a new plan without a framework to follow; yet, when it comes to performance measures (also called KPIs or metrics), most executives take an ad hoc approach, making little time or resources for them. Yet, if those same executives read to [...]
I have never met a leader who doesn’t believe that their teams should be accountable for achieving their goals. Yet, when asked who owns the performance measures associated with the goals, there is often a troubling silence. […]
Many of our colleagues and managers feel cynical about performance measurement because of their past experiences and current struggles. So we often need to reinvigorate their support before we can get the training, the systems and the resources required for developing more meaningful performance measurement. […]
Trying to find the right strategic KPIs can feel like getting lost in a maze. Often it is hard to see what is most important, to understand what the real meaning is, and to know what the organization is trying to achieve. […]
Do you struggle to know where strategy ends and execution begins? Does your strategy get caught up in a whirlwind of activity, without being quite sure what has been achieved? You are not alone. If you want to do something differently this year, read on. […]
Most organizations have weak corporate Key Performance Indicators (KPIs). They rarely align to strategy, give evidence of impact, or offer actionable feedback. If they can’t do these things, they can’t really be called “corporate” KPIs. […]
Ask leaders if performance measurement is critical to their organization and most of them will clearly answer “yes”. But rarely do they question what their organization’s motivation, processes, or ROI were when they started creating the key performance indicators (KPIs). […]
Clients and PuMP® Blueprint workshop participants often ask “who should be on our strategic planning team? Measures team? Objectives team? We often feel confident that if we find the perfect mix of individual traits and skills necessary, we’ll have a stellar PuMP® Measures team – take a stats whiz, someone who loves data, the manager [...]
How do you feel when you hear the word ‘target’ at work? Angry? Nervous? Fearful? Excited? Motivated? Competitive? That’s the funny thing about performance targets: we often have an emotional response to them, based on whether or not we believe we can meet them. Are these emotional responses healthy? […]
It’s time again for the quarterly strategy review meeting and the executive team has gathered to discuss progress. Most CEOs have become used to receiving the following report-outs: A financial report comparing standard financial measures from this quarter to previous quarter and to the same quarter last year A round of good news about the [...]
