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Performance Measurement

How to recognize a poor KPI?

I love techniques like “appreciative inquiry” and other such approaches that help us focus on the positive descriptors of what’s working and when we are at our best. However, for cases when specific skills are needed to achieve something important and when risks are high, it’s just as necessary to be able to spot when something is going wrong.

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girl handling crisis with strategy
Strategy

Driving Crisis Recovery with Performance Results

Crisis of any kind can put us into a state of paralysis. It can feel like the corporate strategy we spent months on and the meticulous project planning that followed needs to be tossed out – baby and bath water.  And you are likely right.  Why? Because the future is and always has been uncertain, and no amount of strategic planning will change that.

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Strategy

Virtual KPI Feedback during COVID: as case study

Managing through COVID means doing things differently, and that is just what my client, a tourism marketing organization (TMO) that has been putting PuMP® into practice since 2015, did when they needed feedback and buy-in on prioritized potential measures.

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Start with why
Strategy

Leading With Why: Is Yours Clear Enough?

Being crystal clear on your Why matters more than ever

Uncertainty demands that leaders improve how they lead with Why because the How is often not immediately evident.  During periods of rapid change, we need to do things differently, and we know that “different” is a harder, riskier decision than doing the “same” better.

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Strategy

Who owns your KPI’s?

I have never met a leader who doesn’t believe that their teams should be accountable for achieving their goals. Yet, when asked who owns the performance measures associated with the goals, there is often a troubling silence.

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The 5 Qualities of Excellent Corporate KPIs
Strategy

The 5 Qualities of Excellent Corporate KPIs

Most organizations have weak corporate Key Performance Indicators (KPIs). They rarely align to strategy, give evidence of impact, or offer actionable feedback. If they can’t do these things, they can’t really be called “corporate” KPIs.

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4 Signs you are wasting time and money on your KPIs
Strategy

4 Signs you are wasting time and money on your KPIs

Ask leaders if performance measurement is critical to their organization and most of them will clearly answer “yes”.

But rarely do they question what their organization’s motivation, processes, or ROI were when they started creating the key performance indicators (KPIs).

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