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Measurement Bliss

It’s easy to focus on all that goes wrong with measurement in our workplaces, on all the negative feelings and experiences people have and, as a result, avoid using them.  …

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Balanced Scorecard: What is it? What it is not

Scorecard, scoreboard, strategy framework, performance management, strategy maps: common terms which can easily be misunderstood, misused, and confused. So, let’s get some clarity when it comes to the Balanced Scorecard; …

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Better Measures: If not now, then when?

The much-respected consultancy, McKinsey, recently published “What matters most? Five Priorities for CEOs in the next normal”.  In their fifth priority “Operate with purpose”, the authors drove home the importance …

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