Review a few strategic plans from various organizations (likely even your own) and you’re bound to find goals, critical success factors, objectives and other items that ought to be measured, are written in vague, fluffy language. Words like effective, efficient, sustainable, engagement, productivity, quality, innovative and valuable make it almost impossible to choose appropriate performance measures. The problem is not that these types of results are immeasurable; and that, unknowingly but devastatingly, a critical step in the measurement process has been left out. So much time is wasted by choosing inappropriate measures for less tangible results, or by failing to measure them at all.
This interactive session reveals what this critical step is to making your vague, intangible goals much easier to measure meaningfully. You will also be briefly introduced to the 8 common struggles with performance measurement and possible new habits that will help you overcome them.