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17
01, 2017
What is a Performance Measure, Really?
Have you heard people throw out terms like Key Performance indicators (or KPIs for short), metrics, indicators, and measures? And have you secretly wondered what they really mean? Truthfully, this performance measurement business can seem like a complicated world but, it doesn’t have to be. So, let’s start by simplifying a couple things: First, all [...]
14
12, 2016
K.I.S.S. Your Goals!
Four simple steps to improve the execution and performance measurement of your strategic goals Want your teams to deliver more impact and do less “busy work” in 2017? Then K.I.S.S. (keep it simple and specific) your goals! Why is it important to keep your goals simple? Easier for teams to connect to emotionally (and care [...]
16
08, 2016
4 Tips to Move from Measuring What You “Can” to What You “Need”
When you look at your organization’s performance report is it bursting at the seams with measures that get responses like “Hmmmm, that’s interesting” or “So What! What does counting that tell me?” Perhaps the report is more likely to be ignored than read at all. Why does this happen? Often it’s because the report has [...]
13
05, 2016
When to Use a Count, a Percentage, or an Average to Measure your Strategic Goals
When you’re asked to come up with a Key Performance Indicator (KPI) to measure your strategic goals, do you consider the pros and cons of the various ways to quantify your measure? It’s easy to default to the first quantification method that comes to mind when we’re designing a measure. But the default isn’t always [...]
21
04, 2016
Could your S.M.A.R.T. Goals be D.U.M.B.?
I regularly hear clients and colleagues talk about the “best practice” of making your strategic goals S.M.A.R.T., meaning specific, measurable, attainable, relevant and time-bound. S.M.A.R.T. is a good framework to test that our goals are well formulated. However, I observe many organizations struggling with HOW to make them S.M.A.R.T. In their attempt to do the [...]
22
02, 2016
7 Comebacks to “You can’t measure that!”
Admit it – you’ve been there, taking part in a planning conversation about something that really matters, perhaps a goal people think is important, and someone says the infamous phrase “You can’t measure that”. It is like the air is sucked out of the room. The conversation stops and rarely does someone have the comeback [...]