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18 08, 2020

How to recognize a poor KPI?

By |2020-08-19T03:23:31+00:00August 18th, 2020|Featured, Uncategorized|0 Comments

I love techniques like “appreciative inquiry” and other such approaches that help us focus on the positive descriptors of what’s working and when we are at our best. However, for cases when specific skills are needed to achieve something important and when risks are high, it’s just as necessary to be able to spot when [...]

23 06, 2020

Driving Crisis Recovery with Performance Results

By |2020-06-23T22:17:55+00:00June 23rd, 2020|Blog, Featured|0 Comments

Crisis of any kind can put us into a state of paralysis. It can feel like the corporate strategy we spent months on and the meticulous project planning that followed needs to be tossed out – baby and bath water.  And you are likely right.  Why? Because the future is and always has been uncertain, [...]

15 04, 2020

Virtual KPI Feedback during COVID: as case study

By |2020-04-15T19:38:58+00:00April 15th, 2020|Blog, Featured|0 Comments

Managing through COVID means doing things differently, and that is just what my client, a tourism marketing organization (TMO) that has been putting PuMP® into practice since 2015, did when they needed feedback and buy-in on prioritized potential measures. […]

2 04, 2020

Leading With Why: Is Yours Clear Enough?

By |2020-04-02T20:37:42+00:00April 2nd, 2020|Blog, Featured|0 Comments

Being crystal clear on your Why matters more than ever Uncertainty demands that leaders improve how they lead with Why because the How is often not immediately evident.  During periods of rapid change, we need to do things differently, and we know that “different” is a harder, riskier decision than doing the “same” better. [...]

15 01, 2019

Understanding the difference between strategy and execution, and what you can do in 2019 to improve?

By |2019-11-18T20:11:33+00:00January 15th, 2019|Blog, Featured|0 Comments

Do you struggle to know where strategy ends and execution begins?  Does your strategy get caught up in a whirlwind of activity, without being quite sure what has been achieved?  You are not alone.   If you want to do something differently this year, read on. […]

7 11, 2018

The 5 Qualities of Excellent Corporate KPIs

By |2019-11-18T20:11:34+00:00November 7th, 2018|Blog, Featured|0 Comments

Most organizations have weak corporate Key Performance Indicators (KPIs). They rarely align to strategy, give evidence of impact, or offer actionable feedback. If they can’t do these things, they can’t really be called “corporate” KPIs. […]

27 08, 2018

4 Signs you are wasting time and money on your KPIs

By |2019-11-18T20:11:34+00:00August 27th, 2018|Blog, Featured|0 Comments

Ask leaders if performance measurement is critical to their organization and most of them will clearly answer “yes”. But rarely do they question what their organization’s motivation, processes, or ROI were when they started creating the key performance indicators (KPIs). […]

19 12, 2017

What Google taught me about developing great teams!

By |2019-11-18T20:11:34+00:00December 19th, 2017|Blog, Featured|0 Comments

Clients and PuMP® Blueprint workshop participants often ask “who should be on our strategic planning team? Measures team? Objectives team? We often feel confident that if we find the perfect mix of individual traits and skills necessary, we’ll have a stellar PuMP® Measures team – take a stats whiz, someone who loves data, the manager [...]

26 09, 2017

How to Set Performance Targets That Motivate

By |2019-11-18T20:11:34+00:00September 26th, 2017|Blog, Featured|0 Comments

How do you feel when you hear the word ‘target’ at work? Angry? Nervous? Fearful? Excited? Motivated? Competitive? That’s the funny thing about performance targets: we often have an emotional response to them, based on whether or not we believe we can meet them. Are these emotional responses healthy? […]

25 08, 2017

The #1 problem CEOs have with measuring their strategic priorities.

By |2019-11-18T20:11:34+00:00August 25th, 2017|Blog, Featured, Uncategorized|0 Comments

It’s time again for the quarterly strategy review meeting and the executive team has gathered to discuss progress. Most CEOs have become used to receiving the following report-outs: A financial report comparing standard financial measures from this quarter to previous quarter and to the same quarter last year A round of good news about the [...]