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I love techniques like “appreciative inquiry” and other such approaches that help us focus on the positive descriptors of what’s working and when we are at our best. However, for cases when specific skills are needed to achieve something important and when risks are high, it’s just as necessary to be able to spot when [...]
Crisis of any kind can put us into a state of paralysis. It can feel like the corporate strategy we spent months on and the meticulous project planning that followed needs to be tossed out – baby and bath water. And you are likely right. Why? Because the future is and always has been uncertain, [...]
Managing through COVID means doing things differently, and that is just what my client, a tourism marketing organization (TMO) that has been putting PuMP® into practice since 2015, did when they needed feedback and buy-in on prioritized potential measures. […]
Being crystal clear on your Why matters more than ever Uncertainty demands that leaders improve how they lead with Why because the How is often not immediately evident. During periods of rapid change, we need to do things differently, and we know that “different” is a harder, riskier decision than doing the “same” better. [...]
Do you struggle to know where strategy ends and execution begins? Does your strategy get caught up in a whirlwind of activity, without being quite sure what has been achieved? You are not alone. If you want to do something differently this year, read on. […]
Most organizations have weak corporate Key Performance Indicators (KPIs). They rarely align to strategy, give evidence of impact, or offer actionable feedback. If they can’t do these things, they can’t really be called “corporate” KPIs. […]
Ask leaders if performance measurement is critical to their organization and most of them will clearly answer “yes”. But rarely do they question what their organization’s motivation, processes, or ROI were when they started creating the key performance indicators (KPIs). […]
Clients and PuMP® Blueprint workshop participants often ask “who should be on our strategic planning team? Measures team? Objectives team? We often feel confident that if we find the perfect mix of individual traits and skills necessary, we’ll have a stellar PuMP® Measures team – take a stats whiz, someone who loves data, the manager [...]
How do you feel when you hear the word ‘target’ at work? Angry? Nervous? Fearful? Excited? Motivated? Competitive? That’s the funny thing about performance targets: we often have an emotional response to them, based on whether or not we believe we can meet them. Are these emotional responses healthy? […]
It’s time again for the quarterly strategy review meeting and the executive team has gathered to discuss progress. Most CEOs have become used to receiving the following report-outs: A financial report comparing standard financial measures from this quarter to previous quarter and to the same quarter last year A round of good news about the [...]
